Return Policy – Divya Solitaire

Last Updated: 01 September, 2025

At Divya Solitaire, we take great care to deliver premium gifting products in perfect condition. Our Return & Refund Policy is designed to ensure fairness, clarity, and trust for all our customers.

1. ELIGIBILITY FOR RETURNS

• Returns are accepted only if the product delivered is damaged, defective, or incorrect.

• Products must be unused, in their original packaging, with all tags/labels intact.

• Personalized/customized items (e.g., engraved, printed, corporate branded gifts) cannot be returned or exchanged, unless damaged/defective.

2. TIMEFRAME

• You must request a return/refund within 3 days (72 hours) of receiving your order.

• Beyond this window, we may not be able to process claims.

3. RETURN PROCESS

1. Contact our customer care via email/phone with order ID, reason for return, and product photos.

2. Once approved, we will arrange a reverse pickup OR ask you to courier the product to our warehouse.

3. After inspection, your refund/exchange will be processed.

4. REFUND METHOD

• Refunds will be issued to your original payment method (Credit/Debit card, Net Banking, Wallet, UPI).

• Refund processing usually takes 7–10 business days after product inspection.

• For COD orders, refunds will be made via bank transfer or store credit.

5. EXCHANGES

• If you prefer an exchange instead of refund, we will arrange replacement (same item or another product of equal value).

• Exchange depends on product availability.

6. NON-RETURNABLE ITEMS

• Personalized/customized gifts

• Sale/clearance items

• Perishable/fragile items (e.g., chocolates, flowers, food hampers)

• Digital products, gift cards, or downloadable content

7. CANCELLATIONS

• Orders can be cancelled only before dispatch.

• Once shipped, cancellations are not possible. You may request return/refund as per the above policy.

8. DAMAGES & CLAIMS

• If your package arrives visibly damaged, please refuse delivery and inform us immediately.

• If damage is discovered after opening, share photos/videos within 24 hours for faster resolution.

9. SPECIAL / BULK ORDERS

• Corporate and bulk orders may have separate cancellation/return terms mentioned in the quotation or agreement.

10. CONTACT US

For all return & refund queries, contact:

Divya Solitaire
Email: info@divyasolitaire.com
Phone: +91-8408080891
Address: #5 Sai Complex, Shirdi-423109